Refund & Cancellation Policy

1. Digital Products & Services

All products and services sold on aryaaji.com and related subdomains (including tryout.aryaaji.com) are digital products (exam package access, tryout credits, and code optimization/SaaS services).

Because our products are non-physical and are instantly distributed to user accounts as soon as a transaction is successfully confirmed, all purchase transactions are final and non-refundable.

2. Refund Policy

As a general rule, funds paid for exam credit purchases or SaaS service access cannot be refunded. However, we may consider refund requests only under the following special circumstances:

• Duplicate Transaction Due to System Failure: If your account balance is deducted or charged twice for the same order due to a payment gateway connection failure or system disruption, you are entitled to request a refund for the duplicate transaction amount.
• Credits Not Received After 24 Hours: If your payment has been confirmed as successful by the payment gateway (Midtrans) but the credit balance or tryout access has not been added or activated in your account within 24 business hours due to a technical issue on our platform, you are entitled to submit a cancellation request and full refund.

Refund requests outside these special circumstances (e.g., choosing the wrong package, changing your mind after a transaction, or personal device failure during an exam) cannot be approved.

3. Refund Submission Procedure

To submit a refund request under the special circumstances above, please follow these steps:

1. Send an email to hello@aryaaji.com with the subject "Refund Request - [Your Order ID]".
2. Attach valid proof of payment (Midtrans invoice, bank transfer receipt, or account mutation statement).
3. Write a description of the chronology of the technical issue you experienced, along with screenshots of the problem.
4. Provide your bank account details for the refund (Bank Name, Account Number, and Account Holder Name).

Each submitted request will be evaluated and processed within a maximum of 7 (seven) business days. If the request is approved, funds will be transferred back to your bank account minus any interbank administrative fees (if applicable).

4. Cancellation Policy

Users may stop using our Services at any time by logging out or deleting their account. Since our transaction model is based on one-time credit purchases (non-recurring automatic subscription), there is no future billing to manually cancel.

If we implement a recurring billing model in the future, you can cancel your subscription at any time through your account settings panel. Cancellation will stop billing for the next cycle, while your access remains active until the current cycle ends.

5. No Physical Return Policy

As our platform is entirely cloud-based and digital, we do not ship any physical goods of any kind. Therefore, provisions regarding physical goods return, physical goods exchange, or return shipping costs do not apply on our platform.

6. Contact Us

If you have further questions about this Refund and Cancellation Policy, please contact us at:

Email: hello@aryaaji.com
WhatsApp: +62 819 9888 4422